FAQs

Q How do I receive support?
A For Customer Service and Technical Support, call 1-800-631-1181, M-F, 900 am to 500 pm ET. Or send an email to info.icon@medimedia.com. Please reference THE NETTER PRESENTERª Urinary System Structure and Function in Overactive Bladder  when calling or sending an email.

Q How do I get The Netter Presenter to fit my screen?
A The Netter Presenter is designed to run at a video resolution of 1024 x 768 pixels with a color depth of Millions of Colors. On the Macintosh, use the Monitors control panel to adjust the video settings to The Netter Presenter video resolution (1024 x 768) and color depth (Millions of Colors). On the Windows platform, click the Start button, select Settings, select Control Panel, double-click Display, and then click the Settings Tab. Choose True Colors 32 bit and then select 1024 x 768 pixels.

Q What if the image is not printing on the page properly?
A The printer page orientation should be adjusted to landscape mode prior to printing Netter Presenter images. The print function is designed to fit the image to letter-size paper.

Q Why do I have to obtain written permission to use a Netter or Netter-style image in a publication? 
A Icon Custom Communications is the sole copyright owner of the Netter Collection and as specified in Title 17 of the United States Code

"...only the copyright owner may (1) reproduce the copyrighted work in copies (2) prepare derivative works based upon the copyrighted work or (3) distribute copies of the copyrighted work to the public by sale or other transfer of ownership, or by rental, lease, or lending." 

Icon Custom Communications alone can grant permission (or not) to use or reproduce Netter and Netter-style images. If you own a Netter Presenter product, you automatically have permission to use the images in PowerPoint, personal documents, and password-protected intranet sites as specified in the software user license that accompanies the product. You do not automatically have permission to use Netter or Netter-style images in books, journal articles, trial exhibits, public Web sites, or any other form. If you wish to use images in any way other than what is permitted by the Netter Presenter User License, you must obtain permission in writing from Icon Custom Communications. A permission request will be considered only if it is accompanied by a completed Application for Permission accessible on our web site at http//www.netterart.com.

Q Can I make photocopies of screen printouts? 
A If you own a Netter Presenter product, permission to print or photocopy up to 300 copies of a Netter or Netter-style image is granted by the User License. However, if you intend to make more than 300 copies of an image, alone or as part of a presentation, you must request permission from Icon Custom Communications using the request form on our web site, http//www.netterart.com. If you do not own a Netter Presenter product, you are bound by the terms of fair use contained in Title 17 of the United States Code, which state that you may make one copy for yourself only; therefore you must request permission from the copyright holder, Icon Custom Communications, to make more than one copy for distribution.

Q May I use a Netter or Netter-style image on a Web site? 
A Posting images on a public Web site is not permitted. You may post images only on a password-protected intranet as part of a document or presentation. 

Q May I use a Netter or Netter-style image in a promotional brochure? 
A We do not permit the use of Netter or Netter-style images or the Netter name in promotional materials such as brochures without a licensing agreement. 

Q How should I cite the copyright information? 
A The following credit line must be used when re-using or displaying a Netter or Netter-style image from the Netter Presenter. Credit language must appear adjacent to the image (s) or on an obvious credits page or screen.

"Netter Presenter Image Copyright [year in which lecture or presentation is created], Icon Custom Communications, All rights reserved."

Q May I alter, make modifications to, or adapt the Netter or Netter-style artwork? 
A It is permissible to remove or suppress the labels or leader lines. But we do not permit changes, modifications, or alterations to the artwork itself. For example, you may not have an artist "draw in" a break in a bone, a tear in a muscle, or a medical device such as a surgical scalpel to depict a medical condition.